The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed. The fulfillment center processes the orders, which takes an additional 1–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centres to the destination.
United States orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the fulfillment centre, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
International delivery usually takes about 10–30 days.
It is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs.
Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office.
We will not responsible for such expenses under any circumstances.
Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped.
Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest international postal hubs and updating their tracking systems can take time.
We are certain that you will adore your Zentori order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page and we will make it right.
Our Returns Policy
Our policy lasts 15 days. If 15 days have gone by since you have received your item according to your tracking number, unfortunately we can’t offer you a refund or exchange. You must reach out with an enquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must also enclose the order confirmation email with your returned parcel.
Partial Refund Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Not Refundable Gift cards On Sale items
Our Returns Process
Step 1: Submit an inquiry including your reason for return at https://ivyandwilde.com/pages/contact-us
Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order. Step 3: We provide the return address.
Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels! Please print out your order confirmation email and include it in the return.
Step 5: We will process your return within 3-5 business days of receiving your returned items.